Best Of

Agree with what has been stated above. Beyond that, if a customer insists on doing the clear work themselves or having someone else clear that part we make them sign a waiver when they pick up the part from our shop clearly stating the part is in perfect shape leaving our shop and we cannot be held responsible for any damage or imperfections incurred once it leaves our shop and someone else does work on it. If they don't sign that release they don't get their part, or they can then pay us to clear the part. If someone comes to us and says they have already primed the part we politely tell them that is great, but we are still stripping the primer off and starting with a clean slate that we can control and use materials we know work with this process. Customers always want to save a dollar (so they think), etc., but you must cover yourself so you are not the one left holding all the expense of the job, rework, etc. Communication and managing customer expectations are essential as customer will tend to be quick to badmouth you and try to pin any mistakes they have caused on you and make you the scapegoat.